Comments & @mentions on every document
Questions, context, and feedback that don’t belong in the document itself get a thread right under it. Mention a teammate with @ and they’re notified by email and on their dashboard — with a link straight back to the discussion.
A thread under the deployment SOP — mention chips, live @ autocomplete, and per-comment moderation.
What you get
- Threads follow the document’s permissions — private spaces stay private
- @ autocomplete over active users; mentioned people get email + a dashboard notice
- Admins can remove any comment; authors can remove their own — all audited
- A workspace-wide on/off switch: disable comments instantly, nothing is deleted
- Restricted-words list rejects comments before they post — workplace-safe by design
Two-channel notifications
Mention emails include the comment and a direct link; the dashboard notice is visible only to the mentioned person and expires on its own.
Moderation that keeps context
Removed comments leave a “removed” placeholder so threads stay coherent — but the removed text never reaches a browser again.
Everything audited
Comment posts (with who was mentioned) and removals land in the append-only audit log.
Frequently asked
Can we turn comments off for the whole workspace?
Yes — one switch in Settings → Workspace hides every thread and blocks new comments instantly. Nothing is deleted; switching back on restores every thread.
How does the restricted-words list work?
Admins list words or phrases (case-insensitive). A comment containing one is rejected before it's saved, and the author is told which term to rephrase. Single words match whole words only, so “ban” never flags “banana”.
Do mentioned people get spammed?
Mention emails respect each user's notification switch, self-mentions notify nobody, and the dashboard notice is dismissible and auto-expires after 14 days.
Related: Rich editor · Roles & approvals · Announcements & newsletter
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